Moxie Weigh — Support
One person makes Moxie Weigh, and that same person answers your email. Here are the questions that come up most; if yours isn't below, just write to me.
Frequently asked questions
Do I need iCloud?
Yes. Moxie Weigh stores every measurement as a file in your own iCloud Drive, so it needs you signed into iCloud with iCloud Drive turned on. If you see an "iCloud Required" screen, check Settings → your name → iCloud, then reopen the app.
How do I connect my scale?
Open Moxie Weigh and tap to pair when prompted, then step on your Bluetooth smart scale so it wakes and starts advertising. Once it's paired, Moxie Weigh reconnects to it automatically — just step on the scale and your weigh-in is recorded the moment the reading settles. Fully supported today is the Etekcity ESF-551; an Experimental Scales option in Settings adds early support for Renpho, FITINDEX, Arboleaf and similar scales, the Eufy C1, P1 and A1, classic 1byone scales, and standard Bluetooth scales.
My scale isn't being found.
Make sure Bluetooth is on, the scale has fresh batteries, and you're standing next to it. Step on (or tap) the scale to wake it, since most scales only advertise for a few seconds while active. If it still won't appear, fully close Moxie Weigh and reopen it, then try again.
Can I use pounds instead of kilograms?
Yes — choose kilograms or pounds under Display Units in the app's Settings. It changes how every weight is shown.
Where do body fat and muscle come from?
From your scale. When your smart scale measures body composition, Moxie Weigh records body fat, muscle mass and BMI alongside the weight and shows them on the home screen and in each measurement's detail. If your scale only measures weight, those simply don't appear.
Does it work with Apple Watch?
Yes — the watch app shows your latest weight, weekly trend, and time since your last weigh-in. While you weigh in, it mirrors the live reading from the scale and taps your wrist once the measurement saves, and complications put your latest weight on the watch face.
Can weigh-ins go to Apple Health?
Yes — turn on Apple Health sync in Settings and Moxie Weigh writes weight, BMI, body fat, and lean mass to the Health app, including your existing history. Deleting a weigh-in in the app removes it from Health too.
How do I back up, move, or delete my data?
Your measurements are files in your iCloud Drive, so they're backed up with your iCloud account and follow you to a new device automatically. Moxie Weigh also has a built-in backup & restore in Settings. To remove a measurement, delete it in the app or remove the file in the Files app — it clears everywhere it synced.
Still stuck?
Found a bug, have a question, or wish for a feature? Email [email protected] — I read everything personally. Tell me which device and scale you're using and what happened, and I'll help.